Return & Refund Policy – Ornately-Indiaan

At Ornately-Indiaan, we are committed to providing our customers with the highest quality products and exceptional customer service. Please carefully read our Return & Refund Policy before making any purchase from our website (https://ornind.com/).

1. No Refund Policy: We do not offer refunds on any products purchased from Ornately-Indiaan. Once a purchase is made, it is considered final and cannot be refunded.

2. Exchange Policy for Damaged Items: We understand that sometimes products may arrive in a damaged condition due to unforeseen circumstances during transit. In such cases, we are happy to offer an exchange for the damaged item(s). Please follow the procedure below:

a. Reporting Damaged Items: If you receive a damaged product, it is essential to report the issue within 48 hours of receiving the item. Please contact our customer support team through our Contact Us page (https://ornind.com/contact/) and provide the following information:

• Order number
• Product name
• Description of the damage

b. Package Opening Video for Damage Product: To expedite the process, we highly recommend recording a video while opening the package if you suspect the product might be damaged. This will serve as crucial evidence in supporting your claim.

c. Return and Exchange Process: Upon receiving your complaint, our customer support team will guide you through the return and exchange process. The following conditions must be met for the exchange to take place:

• The damaged item must be unused and in its original packaging.
• All tags, labels, and accessories should be intact and undamaged.
• The return must be initiated within 48 hours of reporting the damage.

d. Inspection and Approval: Once the returned item is received, it will undergo a thorough inspection to verify the damage. If the damage is confirmed and the return is approved, we will proceed with the exchange process.

e. Exchange Options: We will replace the damaged item with the same product or an equivalent product of equal value, subject to availability. If the chosen product is out of stock, we will offer you an alternative or provide a store credit for future purchases.

3. Non-Eligible Items for Exchange: The following items are not eligible for exchange:

• Products that are not reported as damaged within 48 hours of receipt.
• Products that have been used, altered, or modified in any way.
• Products without their original packaging or missing tags, labels, or accessories.

4. Shipping Costs: Customers are responsible for shipping the damaged item back to Ornately-Indiaan. We recommend using a trackable shipping service to ensure the safe return of the product. Shipping costs incurred for the exchange will be borne by Ornately-Indiaan.

5. Contact Us: If you have any questions or need further assistance regarding our Return & Refund Policy, please reach out to our customer support team through our Contact Us page (https://ornind.com/contact/). We are here to assist you and provide the best possible resolution to any concerns you may have.

Please note that by making a purchase on our website, you acknowledge and agree to abide by the terms and conditions outlined in this Return & Refund Policy.

Important:

• “No Refund Policy” – All purchases are considered final and non-refundable.
• “Exchange Policy for Damaged Items” – Damaged items can be exchanged within 48 hours of receipt.
• “Package Opening Video for Damage Product” – Recording a video while opening a suspected damaged package is strongly recommended.
• “Non-Eligible Items for Exchange” – Certain criteria must be met for items to be eligible for exchange.
• “Shipping Costs” – Customers are responsible for shipping the damaged item back, while Ornately-Indiaan covers shipping costs for the exchange.